On Nov, 27th ordered and paid for a coat. Total was under $26.00. It showed on an email I received, that the order was accepted and they received my payment from my fiance's credit card. It also showed not shipped. No tracking number, and never received another email with the tracking number. Suppose to have received it within 12 days. I knew because it was coming from another country, it would take longer, so I never doubted I wasn't getting it. So then on Dec. 31st I ordered a dress for my daughters wedding, paid for it through PayPal, again under the price of $27.00. Received the email with the tracking number to find that the number is no where to be found in the system on any carriers. So I have emailed the service@CathyBuy,com email that is provided, several times on both orders and not once have I received a response. I tried to fill out their form for customer service and keep getting blocked from not able to get an email captcha that the form requires. I go to my email and nothing there when I push the button on the captcha box on their form. There is no phone number to call so have no idea at this point what to do. This site has the money which is in Hong Kong. I feel this maybe a scam site online and now they have my information on a credit card purchase and my PayPal account which I have a claim/Dispute with them. Orderplus Network Technology Co., Ltd
We're sorry you didn't receive your order.
Your message regarding the purchase you made on December 31, 2018 for $23.41 USD has been sent. You need to allow time for the seller to respond.
View the case details
If you can’t resolve this issue, you can escalate it to a claim before January 28, 2019. When you escalate a case to a claim, PayPal will decide the outcome, usually within 30 days.
If you take no action, the case will automatically close. After a case closes, it cannot be reopened or escalated to a PayPal claim.
Seller's nameXi' an Orderplus Network Technology Co., Ltd
Transaction dateDecember 31, 2018
Transaction amount$23.41 USD
Dispute amount$23.41 USD
Product or Service Mentioned:
Cathybuy Shipping Service.
Reason of review: Order processing issue.