Eliberto Liz

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Verified Reviewer
| map-marker Hamilton, Ontario

I could not contact Cathy Buy

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I needed to change the shipping address to Arlington Ward, 23 Spring Street, Hamilton, Ontario, L8N 2P1. Since I could not, the package is now headed to the wrong person.
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User's recommendation: no recommendation

Eliberto Liz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hamilton, Ontario

I could not contact Cathy Buy's Customer Service

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The shipping address on Order ID OEK13499CR697172A, for $112.42 should be Arlington Ward, 23 Spring Street, Hamilton, Ontario, L8N 2P1, Canada. I could not get this information to you and the package is now headed to a wrong address.
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Ann G Llo

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Verified Reviewer

Return needed

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I need to return four items as they are too small and recipients did not care for them. Please send me return address. Thank you. Ann.
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Preferred solution: Full refund

User's recommendation: No comment at this time

Joanne G Lcv

Duplicate order

There is a duplicate order I need it cancelled. I had not shipped yet. It is oraclebearer@***.com. Please send me proof this order has been cancelled and refund paid. It is a jacket and black/gray top
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lois s Diu

Did not get my refund yet

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my name is lois scarvers , the order number is 218******** i was told by myra dacuno in august 2020 that my refund of 107.00 would be sent back to my card co. but i STILL have NOT received the money. Nor have not received any of my merchandise. my card co. have not received a refund for me. so i will appreciate my refund asap. thanks in advance for recifying this matter. regards L Scarvers.
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Loss:
$107
Cons:
  • Not received

Preferred solution: Full refund

User's recommendation: not good , but optomistic

rodger c
map-marker Philadelphia, Pennsylvania

Hello good morimg this company have yet" -RT my refund"of 40"are you going"help"are not"

hello"good mooring Pissed consumer"this company have yet"refund my money or"send"me a (RT ticket"to pickup"your bad" sweather you send"me" there is serious problem with this company donot"wanted to rertun"my money of 40"dollars"cathybuy"took"my credit"card"money"and given me no"clothes no"sweaters and canel" my order"please"need your helped.with dis"bad issue"and identify the problem"with company doneing Business in (USA)
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Loss:
$40

Preferred solution: Full refund

Ellenwhohasanamewithsymbols P

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Verified Reviewer

Scam will not return money for no items !

Never returned $183.00 and ZERO merchandise... a year October 2019. Will not return calls or emails !!!
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Loss:
$183
Pros:
  • Looks and sounds good all you get
  • Good price no merchandise keep your money
  • Zero pros
Cons:
  • Total scam
  • False advertising for returning
  • No customer service or response

Preferred solution: Full refund

User's recommendation: STAY AWAY SCAM

Manneh A

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Verified Reviewer

Can’t get my refund back

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Updated by user Jun 15, 2020

They never contacted me. I sent several more emails to messages and the still copy paste the same message to me. Sooo annoying.

Original review May 15, 2020
Its 5 months am asking for my refund! Each time its the same *** from all the reps. Your refund is in process? I canceled the order before it was even mailed out. Why are you guys holding on to my money then??? Thats always my question Why was half returned and the other half kept for 5 months??? Why didnt I get my full refund??? Is this how they treat customers??? I need my money back ok? Am tired of this back n forth emails Get Outlook for iOS
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Loss:
$69

Preferred solution: Full refund

Anonymous
map-marker Rockville, Maryland

No clothes no money back

Kept $183.00 they are based in China under different names how do they get away with this ?
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User's recommendation: Stay away !!!!

Patricia S Ojj

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Verified Reviewer
| map-marker Atlanta, Georgia

Still waiting for my order. I ordered a dress Feb 9. As of April 8 I have not received my dress!

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I placed and paid for a dress Feb. 9,2020. I did not get a tracking number so I contacted the service department via email . I received an email validating my order and assuring that it was being processed. April 4 I sent another email and have not received a response. As of April 8 I have not received my order nor a response to my email!
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Loss:
$2300

Preferred solution: Deliver product or service ordered

User's recommendation: No! I think I have been had!

Miriam R Qmv

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Verified Reviewer
| map-marker Hamden, Connecticut

My order

I have not received my order , purchased 4 dresses.. transaction number 3DJ535996E 582432F placed on April 13, 2020 Just realized my address is wrong
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Preferred solution: Deliver product or service ordered

Carmen J Zsi

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Verified Reviewer

Cancel order #218200**** order

Placed my order December 2019 received one dress in March very poor quality flimsy arranged to return to an address in Los Angeles never notified if the dress arrived the other three dresses never shipped requested cancellation of balance of the order I tried to contact resolution center but I have no verification code or where I can go about finding one
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Loss:
$92

Preferred solution: Full refund

User's recommendation: Do not shop this website they will RIP you off and give you the run around rather than back up their product

Resolved
Debra S Gwn

Resolved: Worst Experience ever!

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Updated by user Nov 07, 2019

Company finally issued a full refund for the merchandise that I never received.

Updated by user Nov 07, 2019

Wanted to provide an update to this experience. Since I last posted I had several more email correspondences claiming that the refund had processed and that I needed to check with my bank, some claiming that it was still processing.

I requested documentation of the refund showing date, amount, and the name of the bank to which they posted the refund. Two messages from them indicated that their finance department could not provide the documents. Then FINALLY, after almost six months, the refund was posted on November 5th!

I am happy that it has been resolved, but not at all happy with the process. I will not use this company again.

Original review Oct 27, 2019
5/11/19- Ordered merchandise 5/17/19-Received notice on that order was shipping 6/7/19- Reach out to inquire on delivery status 6/11/19- Receive response that they are looking into it 6/17/19-Reach out again for status update 6/18/19 - Receive response that my order "has been lost on the far international shipping way", offered to resend order. 6/18/19- I reply that I do not want to reorder. Request to cancel the order and refund my payment. 6/19/19 - Receive the following response, "This is to inform you that the refund USD 76.03 in your order has been submitted successfully. For the refund, it will take about 10 to 15 days for our financial department to deal with. You will be informed once the refund is issued. After we processed your refund, it usually needs 5 to 7 days to be success-ed, the arrival time is about one month, depending on the bank and card type. 7/6/19- Reach out for update on refund status 7/6/19 - REceived this reply, "Thanks for contacting us. Hope you are doing well. Please accept my deepest sorry for inconvenience caused to you. We did update your refund and we told our financial manager that your refund has been reported for a long time and should be finished in first priority. To be honest, our refund system is really so slow but we can sure we never scam anyone and refund you finally. I will keep eyes on your refund and inform you once it finished, we do hope it will be finished on time, would you forgive us about this and give us more days? A thousand thanks for your kindly understanding and patience. :)" Please note that I never mentioned scam in my inquiry on 7/6/19. 8/23/19 - I sent the following: "It is now August 23, 2019, a full seven weeks since you claimed that my refund was processing. I cannot begin to tell you how angry, upset and disappointed I am. I feel that your company has scammed and stolen my hard earned money. I will never, ever recommend that anyone buy anything from you." 8/24/19 - Received the following response: "We appreciate your cooperation and understanding and assure you that we are constantly evolving to better suit your needs. We are very sorry for the inconvenience and delay, I would like to inform you that your refund request is approved already by are financial management but it will have a couple of days to be process and transfer In your account so i hope that you will wait for this patiently or if you want you can contact your bank to update the status of your refund. It takes 7-10 days processing time to transfer in your account. Thank you for your cooperation with us and have a nice day" 8/26/19- I responded: " I don't believe you." 8/27/19 - REceived the following reply: "Thank you for contacting us. I have checked with our financial department, your refund has been issued on 2019-07-10. After we operate the refund, the refund will be successful after business days, and there will be approximately one month of arrival time, depending on the type of bank card. Please contact the bank for status. If you have other concerns, feel free to ask." 10/25/19 - I reply: "Still waiting on this refund. " 10/26/19 - Recived the following: Thank you for your email, I hope this can helps you a lot. As per checking in our system, your account has been successfully refunded. Would you mind double checking your account or please do contact your bank for this matter? I'm so sorry for the inconvenience that has caused you this. But thank you so much for your wonderful cooperation in advance! Will wait for your update." 10/27/19 My angry reply - "I have checked my account everyday since you promised to refund my money and NOTHING has been refunded! You have consistently misled me and shamelessly taken advantage of my patience. No good will come of this. My mission now is to tell everyone how dishonest and dishonorable your company is. You have proven yourselves to be scam artists and thieves. I WILL NEVER FORGET THIS EXPERIENCE AND WILL WARN EVERYONE I CAN." I'm so frustrated! This is intolerable that there is no recourse and no accountability. AND STILL NO REFUND! AVOID THIS COMPANY LIKE THE PLAGUE!
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Loss:
$76
Cons:
  • No delivery and no refund
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Brooklyn, New York

They refused to give me my money back for 5 months now

I placed an order late December and canceled 2days after when they didnt ship it yet. It was $206. They refunded $137 a week after and since then I never received the balance. I dont know why they didnt give me full refund? They kept apologizing saying their accounts department is processing the refund. They copy paste the same message to me using different rep names. They are terrible scammers.
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User's recommendation: No one should buy from them

Erica S Jjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Smyrna, Georgia

Do not order from this company

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You can place your order with this company. Will not receive anything. And they will take your money
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Resolved
JEWEL M Dba

Resolved: Refund on order

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CathyBuy - Refund on order
Updated by user Oct 13, 2019

No No No Not Resolved Didn't Get No Refund

Original review Oct 13, 2019
Back In Jon 31 2019 I Order Items From This Scan Company Did'n't Get My Order Still Waiting For My Refund Of 121.91
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Loss:
$122
Pros:
  • Waste of time and money
  • Out to scan money out of the consumer
Reason of review:
Problems with payment

Preferred solution: Full refund

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